Warranty Policy

This warranty covers defects in materials and workmanship under normal commercial use. It applies to the original purchaser acquiring products directly from Startex or through an authorized Startex dealer. The warranty period begins on the date of shipment.

When a covered defect is identified, Startex will — at its discretion — repair, replace the affected part(s), or provide a comparable replacement product. Replacement of a part or product does not extend the original warranty period.

This warranty is non-transferable. It applies only to the original purchaser or gift recipient and cannot be assigned to subsequent owners.

This warranty does not apply to damage or failure caused by:

• Misuse, abuse, negligence, vandalism, or accident
• Improper installation or modification not authorized by Startex
• Events beyond Startex's control (fire, flood, acts of nature)
• Operating conditions outside specified environmental ranges (temperature, humidity, voltage)
• Routine wear and tear, including upholstery scratching and scuffing on seating
• Normal mirror aging — slight black edging or de-silvering are not considered defects
• Use of seating products beyond the rated weight capacity — warranty is void if the chair's maximum weight limit is exceeded

Upholstery color or texture variations in natural materials and leathers are not considered defects.

Mirror warranties are void if:

• Corrosive or ammonia-based cleaning products are used on the mirror surface
• The edges and back of the mirror are not dried after each cleaning
• Mirrors are stored prior to installation outside a dry indoor environment between 45°F and 85°F

LED products must be installed by a qualified, licensed electrician in accordance with the latest National Electrical Code. Operation under conditions of abnormally high humidity, under/over voltage, excessive switching cycles, dirty or cracked sockets, or improper grounding will void warranty coverage.

To initiate a warranty claim or request a return authorization, contact your authorized Startex dealer or reach Startex directly at sales@startexind.com or (630) 458-9150. A valid proof of purchase is required for all claims — please retain your receipt or invoice.

Once a return is authorized:

• Products must be properly packaged — preferably in original carton — to prevent transit damage
• Returns may be subject to a 25% restocking fee
• Products held more than 30 days after delivery may not be returned
• Custom orders, non-stock shades, and ceramic lamps are non-returnable

The customer is responsible for shipping costs to send products to Startex for warranty service. Startex covers return shipping once service is complete.

This warranty is the purchaser's sole remedy for product defects. Startex's liability is limited to the original purchase price of the product. Startex is not liable for indirect, incidental, consequential, or special damages of any kind.

There are no warranties beyond those expressly stated here. All implied warranties — including implied warranties of merchantability and fitness for a particular purpose — are disclaimed.

This warranty is governed by the laws of the State of Illinois.